Technical Support

The IFCS team offers you the kind of technical support you expect and deserve. Our technicians are always available to serve clients. You can reach the support team by phone, e-mail, or through our Web request module available to all clients.

  • Unlimited telephone technical support!
  • Annual updates including all the new features developed by IFCS!
  • Technical tips, news, product information, updates, etc.

To guarantee a rapid response, all clients can choose to subscribe to "Gold Level" support

Gold Level support guarantees immediate consideration of requests from identified users (telephone, Skype, e-mail, etc.).

If the incident cannot be resolved immediately, the user is informed of the time required for a solution and will be recontacted before this time is up.

A "Technological Consulting" service is available to Gold Level support subscribers for technological recommendations (environments and technological infrastructures).

Annual updates

Technical support includes the delivery of new versions on the client's request, as they become available. At least one new version is produced every year.

Preferential pricing

Clients with a technical support subscription enjoy preferential rates for any IFCS intervention (training, project supervision, development, equipment, etc.).

Issues covered by technical support:

  • Correction of bugs or possible software malfunction,
  • Transmission of files, scripts, corrective procedures, by e-mail,
  • Database support,
  • Visit of an IFCS technician, if necessary,
  • New software versions (excluding installation and training),
  • Preferential hourly rate for any development request.

The IFCS team is available to help the client solve the following problems:

  • Restoring databases,
  • Assistance in server configuration and optimization (by phone and e-mail),
  • Guidance on backup procedures,
  • Recommendations for data base migration (versions or operating system),
  • Data structure modifications.

* IFCS does not substitute itself for companies such as Oracle or Microsoft; direct support from these companies can sometimes be necessary.